Customer Help
Our happiness team is always here to assist.
General Information
Red Line Graphix is a premier online store specializing in high-quality car decals and accessories. Our mission is to help car enthusiasts personalize and enhance their vehicles with unique, durable, and stylish decals and accessories. We offer a wide range of products including custom designs, pre-made decals, and various sizes and colours to suit every taste and vehicle type.
We are based online and ship from the UK worldwide to over 230 countries and territories. This allows us to serve car enthusiasts from all corners of the globe with our top-quality decals.
You can contact us through several convenient methods:
- Live Chat: Available on our website for instant assistance.
- Email: Reach us at contact@redlinegraphix.com and expect a response within 24 hours.
- Social Media: Connect with us on Facebook, Instagram, and X (formerly Twitter) for updates, support, and more.
- Contact Form: Use our Contact Us page for any inquiries or support requests.
Product Information
At Red Line Graphix, we use high-quality gloss acrylic vinyl that is rated for up to 5 years of exterior application. Our decals are suitable for temperatures ranging from -20°C to +80°C, ensuring durability in various weather conditions. We offer a huge range of hundreds of pre-designed decals and a selection of customizable decals, including social media decals. If you are looking for a design not available on our site or want a custom-designed decal, please contact us.
The available sizes for all our decals are listed on their respective product pages. If you are looking for a decal in a specific size that is not listed or would like to discuss a custom design, please contact us. We offer a range of over 34 colors, which are also detailed on the product pages. This extensive color palette ensures that you can find the perfect match for your vehicle and personal style.
Ordering Process
Placing an order on our website is easy and straightforward. Follow these steps:
- Browse Products: Navigate to the category or use the search bar to find the decal you want.
- Select Product: Click on the product to view its details.
- Customize (if applicable): If the decal is customizable, select your preferred options (size, color, text).
- Add to Cart: Click the “Add to Cart” button.
- Review Cart: Go to your cart to review your selections. Make any necessary adjustments.
- Checkout: Click on the “Checkout” button.
- Enter Shipping Information: Fill in your shipping details.
- Select Shipping Method: Choose your preferred shipping option.
- Payment: Enter your payment details and review your order.
- Place Order: Confirm and place your order. You will receive a confirmation email with your order details.
Yes, we offer a range of customization options. We have 34 colors to choose from and a variety of social media decals that can be customized with your social media username directly on our website. If you have an idea for a decal that is not listed on our site, please contact us to discuss your custom design and receive a quote.
Payment Information
We accept a wide range of payment methods to ensure your shopping experience is convenient and flexible. These include:
- All major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal and PayPal Pay Later
- Apple Pay
- Google Pay
- Venmo
- Bancontact
- EPS
- giropay
- iDEAL
- Przelewy24
- Sofort
Yes, your payment information is secure. We use advanced encryption technology to protect your personal and payment details during the transaction process. Our website is SSL-certified, ensuring that all data transferred between you and our site is encrypted and secure. Additionally, our payment processors comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to provide the highest level of security.
Shipping and Delivery
We offer the following shipping options:
Domestic Shipping (UK):
- Royal Mail 2nd Class:
- Cost: £0.95
- Estimated Delivery: 3-5 business days
- Free for orders over £5
- Royal Mail 1st Class:
- Cost: £1.45
- Estimated Delivery: 1-2 business days
- Free for orders over £10
International Shipping:
- Royal Mail International Standard:
- Cost: £2.60
- Estimated Delivery: 5-7 business days
- Free for orders over £20
- Royal Mail International Tracked:
- Cost: £8.00
- Estimated Delivery: 3-5 business days
- Free for orders over £40
Shipping times vary by method:
- Royal Mail 2nd Class (UK): 3-5 business days
- Royal Mail 1st Class (UK): 1-2 business days
- Royal Mail International Standard: 5-7 business days
- Royal Mail International Tracked: 3-5 business days
Returns and Exchanges
We accept returns on unused and undamaged items within 30 days of the original purchase date. Items must be in their original condition and packaging. Certain items, like custom decals, are non-returnable unless defective or damaged.
To return or exchange an item, contact our customer support team at contact@redlinegraphix.com with your order number and reason for the return or exchange. Follow the instructions provided by our team.
Care and Application Instructions
- Clean the Surface: Wash the application area with soap and water, then dry it thoroughly.
- Position the Decal: Peel off the backing paper and place the decal on the desired location.
- Smooth the Decal: Use a squeegee or credit card to smooth out the decal, removing any air bubbles.
- Remove Transfer Tape: Carefully peel off the transfer tape, ensuring the decal adheres to the surface.
- Heat the Decal: Use a hairdryer to warm the decal, making it easier to remove.
- Peel the Decal: Slowly peel off the decal starting from one corner.
- Clean Residue: Use adhesive remover or soapy water to clean any leftover residue.
Troubleshooting
Possible Reasons:
- Dirty Surface: Ensure the surface is clean and dry before application.
- Cold Temperature: Apply decals in temperatures above 10°C (50°F).
- Old Decal: The adhesive may weaken over time.
Solutions:
- Clean the surface thoroughly with soap and water.
- Warm the surface slightly with a hairdryer if it’s cold.
- Ensure the decal is fresh and stored properly before application.
Tips:
- Use a pin to poke small holes in the bubbles.
- Gently press out the air using a squeegee or credit card, moving from the center to the edges.
Customer Support
To report an issue with your order, follow these steps:
- Contact Us: Email us at contact@redlinegraphix.com or use the Contact Us form.
- Provide Details: Include your order number, a description of the problem, and any relevant photos if applicable.
- Await Response: Our support team will review your issue and respond within 24 hours with further instructions or resolution steps.
If you received the wrong item, please follow these instructions:
- Notify Us: Email us at contact@redlinegraphix.com or use the Contact Us form immediately.
- Include Information: Provide your order number and details about the incorrect item you received, including any photos.
- Return Instructions: We will send you instructions on how to return the incorrect item at no cost to you.
- Replacement: Once we receive the returned item, we will ship the correct item to you promptly.
Additional Resources
Yes, we have several resources to inspire and engage our customers:
- Blog: Visit our Blog for articles on car decal tips, trends, and tutorials.
- Customer Gallery: Check out our Inspiration Gallery showcasing customer projects.
- Social Media: Follow us on Facebook, Instagram, and X (formerly Twitter) for more ideas and updates.